IBS Enterprise Help Centre 8.0Business Suite 2014/2015

About tracking request information

You can track request-related information via various methods. This analysis will allow you to do the following:

  • Track the amount of time spent on a request.
  • Track the request and the steps that should be taken to clear up the matter.
  • Target items or specific areas with frequent problems.
  • Track the cost incurred by the request.

Note: In some instances in IBS Enterprise, programs, fields and application information pertaining to IBS Requests and Returns are referred to as BPR.

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