You can track request-related information via various methods. This analysis will allow you to do the following:
- Track the amount of time spent on a request.
- Track the request and the steps that should be taken to clear up the matter.
- Target items or specific areas with frequent problems.
- Track the cost incurred by the request.
Note: In some instances in IBS Enterprise, programs, fields and application information pertaining to IBS Requests and Returns are referred to as BPR.